Privacy Policy

1. Introduction

Vujacic Web Solutions ("we," "us," or "our") operates the website vujacic-web-solutions.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site, book a call, or otherwise contact us about our WordPress development and business systems services.

We are based in Novi Sad, Serbia, and the Site is operated by Milorad Vujacic, sole proprietor of Vujacic Web Solutions. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Contact details such as your name, email address, and phone number when you book a call, fill out a contact or scheduling form, or email us directly.
• Project details you share with us, such as information about your business, website, or systems, in order to scope a project.
• Any other information you voluntarily submit through forms on the Site.

2.2 Information Collected Automatically

• Technical data such as IP address, browser type, device type, operating system, and referring URLs.
• Usage data such as pages visited, time spent on pages, and click activity, collected through cookies and similar technologies (e.g., analytics tools).
• If we use scheduling tools (such as Calendly) or analytics tools (such as Google Analytics), those third-party providers may collect data directly as described in Section 5.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule discovery calls.
• Prepare quotes, proposals, and project scopes.
• Deliver, maintain, and support the WordPress platforms and services we build.
• Communicate with you about your project, including updates and invoices.
• Improve the Site, our services, and our marketing.
• Comply with legal obligations and protect against fraud or misuse.

4. Legal Basis for Processing (EEA/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: your consent (e.g., when you submit a form), the necessity of processing to take steps toward entering into a contract with you (e.g., scoping and quoting a project), our legitimate interests in operating and improving the Site and our business, and compliance with legal obligations.

5. Cookies and Third-Party Tools

The Site may use cookies and similar tracking technologies to operate and improve the Site, including session cookies and, where enabled, analytics cookies (such as Google Analytics) to understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

We may use third-party tools to operate parts of our business, which may include:

• Scheduling tools (e.g., Calendly) for booking calls.
• Analytics tools (e.g., Google Analytics) for understanding Site traffic.
• Email and communication tools for responding to inquiries.
• Hosting and infrastructure providers for running the Site.

These third parties may collect information directly under their own privacy policies. We encourage you to review the privacy policies of any third-party tools linked from or used on the Site.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site or deliver services (e.g., hosting providers, scheduling and analytics tools, email providers), under appropriate confidentiality obligations.
• Professional advisors (e.g., accountants, legal counsel) where necessary.
• Authorities, where required by law, to protect our rights, or to prevent fraud or harm.
• A successor entity, in the event of a business transfer such as a merger or acquisition.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including for as long as needed to manage our relationship with you, provide services, comply with legal and tax obligations, and resolve disputes. When no longer needed, we take reasonable steps to delete or anonymize the information.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

We are based in Serbia. If you contact us from outside Serbia, your information may be transferred to, stored, and processed in Serbia or other countries where our service providers operate. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at office@vujacic-web-solutions.com. We will respond within a reasonable timeframe and in accordance with applicable law. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

10.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and not be discriminated against for exercising your rights. We do not sell personal information.

11. Children's Privacy

The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Third-Party Links

The Site may contain links to third-party websites or services, including the live project examples we showcase. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the Site after changes become effective constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at: